The advert censors at ASA have published 2015's Top 10 most complained about ads
ASA notes that while these ads drew complaints about harm and offence, 75% of its caseload is
made up of complaints about misleading ads. Guy Parker, ASA Chief Executive, said
Our Top 10 for 2015 will no doubt get people talking about whether the ads are or aren't offensive, but there are important issues at
stake here. Advertisers must take care not to cause serious or widespread offence, but we don't play a number's game. And while matters of offence can grab the headlines, the bulk of our work is the less glamorous task of tackling misleading advertising.
That's why we're taking a more proactive approach to address the issues which affect consumers the most before complaints need to be made.
2015's most complained about ads are:
1. Moneysupermarket.com Ltd
1,513 complaints -- Not upheld
A TV and internet ad featured a man walking down a street and dancing whilst wearing denim shorts and high heeled shoes. We received complaints that the ad was offensive. Many complainants thought this was due to the man's clothing and dance moves
and because they believed the content was overtly sexual. While acknowledging that some viewers might have found the ad distasteful, we did not judge the ad to be offensive and in breach of the Code.
2. Booking.com BV
683 complaints -- Not upheld
This TV and cinema ad prompted complaints that the ad was offensive and encouraged bad language amongst children by using the word "booking" in place of a swear word.
We did not uphold the complaints, judging that it was a light hearted play on words that couldn't be mistaken for an actual swear word. We also ruled that the ad was unlikely to encourage swearing amongst children; any children that did pick up on the
joke were unlikely to have learned bad language through the ad itself.
3. Paypal (UK) Ltd
464 complaints -- Not upheld
Two children in Paypal's Christmas ad which
appeared on TV and Video-on-Demand (VOD) were worried that their parents hadn't been shopping for Christmas Presents. Complaints expressed concern that the ad revealed the truth about Father Christmas. We did not uphold the complaints. Independently,
Paypal changed the scheduling of its commercial.
4. Booking.com BV
407 complaints -- Not upheld
Complainants found this TV ad featuring a man sitting on a boat before
jumping off and swimming ashore, offensive due to its use of the word "booking". Consistent with the previous ruling, we judged that the content of the ad was a light hearted play on words that couldn't be mistaken for an actual swear word and
that the ad did not break the advertising rules.
5. Protein World Ltd
380 complaints - Not upheld
Before investigating complaints that a poster featuring a woman in a
bikini was offensive, the ASA told Protein World that, due its ASA's concerns about a range of health and weight loss claims, the ad could not appear again in its current form. The ASA concluded, however, that that ad was unlikely to cause serious or
6. British Heart Foundation
219 complaints -- Not upheld
We received complaints about a British Heart Foundation TV, VOD and cinema ad which showed a boy
sitting in a classroom talking to his dad who had died from a heart attack. Complainants considered the ad to be distressing for adults and children to see. We noted that the ad had been scheduled to not appear around children's programming. We also
recognised that some people might find the ad upsetting but judged it was unlikely to cause widespread distress.
7. Booking.com BV
201 complaints -- Not upheld
Booking.com's TV and VOD ad showed a story of a couple who met at a hotel. Complainants thought the word "booking" in the ad had been substituted in place of a swear word and thought it was offensive. Consistent with our previous decisions, we judged that the content of the ad was unlikely to cause serious or widespread offence.
8. Department of Health
181 complaints -- Not upheld
A TV and VOD ad, which was part of an anti-smoking campaign from Public Health England, showed a man rolling a
cigarette, which had blood and flesh inside it. A poster ad also showed a cigarette which contained flesh. We received complaints that the ads were graphic and gruesome and were therefore offensive and irresponsible. We acknowledged that some people
might find the ads unsettling but noted that they also contained an important health message. We concluded that the ads were unlikely to cause serious or widespread offence.
9. Nicocigs Ltd
complaints -- Not upheld
We received complaints about a TV ad for an electronic cigarette. Many objected that the advertising of e-cigarettes was allowed and many thought the ad was appealing to children. Strict advertising rules
for e-cigarettes were introduced in 2014 following a public consultation. We also noted that the ad wasn't scheduled around programming that was likely to appeal to children and the ad's style was not appealing to them. On that basis we judged that the
ad did not break the advertising rules.
10. Omega Pharma Ltd
136 complaints -- Upheld (this figure relates to 2015 complaints only, more complaints were received in 2016)
A TV, YouTube and VOD ad for XLS Medical, a slimming aid, featured two women exchanging text messages before heading on holiday. After seeing a photo of her friend who had lost weight, the other woman in the ad was unhappy about not
being able to fit into her holiday wardrobe. We banned the ad because it presented an irresponsible approach to body image and confidence.